#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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Mi történt? Kérünk, válassz az alábbiakból
Mi történt? Kérünk, válassz az alábbiakból
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Részletes leírás
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• Kérjük másold be a hiba üzenetet, amit kaptál, ha volt ilyen.
Unknown email address when trying to recover the password for my account.
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• Kérjük mondd el, hogy mit szerettél volna csinálni, mit csináltál és mi történt
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Milyen böngészőt használsz?
Google Chrome v97
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• Kérjük, másold az angolul megjelenített szöveget, ahelyett, hogy lefordítanád a Te nyelvedre! Ha van screenshot-od erről a bugról (ajánlott), használd a Imgur.com, hogy feltöltsd, majd másold be a linket.
Unknown email address when trying to recover the password for my account.
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• Létezik ez a szöveg a fordítási rendszerben? Ha igen, több mint 24 órája lett lefordítva?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Milyen böngészőt használsz?
Google Chrome v97
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• Kérjük magyarázd el a javaslatodat pontosan és tömören, hogy amennyire lehet, könnyen érthető legyen, mire is gondolsz!
Unknown email address when trying to recover the password for my account.
• Milyen böngészőt használsz?
Google Chrome v97
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• Mit láttál a képernyőn, amikor blokkolva lettél? (Üres képernyő? A játék felületének egy részét? Hiba üzenet?)
Unknown email address when trying to recover the password for my account.
• Milyen böngészőt használsz?
Google Chrome v97
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• A szabályok melyik részét nem vette figyelembe a BGA adaptáció
Unknown email address when trying to recover the password for my account.
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• Ez a szabály áthágása látható a visszajátszásban? Ha igen, melyik lépésszámnál?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Milyen böngészőt használsz?
Google Chrome v97
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• Melyik játékbeli akciót akartad csinálni, amikor a hiba előjött?
Unknown email address when trying to recover the password for my account.
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• Mit akartál csinálni, hogy ezt a játékbeli akciót elindíthasd?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Mi történt amikor megpróbáltad ezt (hiba üzenet, játék státusz üzenet, ...)?
• Milyen böngészőt használsz?
Google Chrome v97
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• A játék melyik lépésénél lépett fel a probléma? (mi volt a kiírt utasítás?)
Unknown email address when trying to recover the password for my account.
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• Mi történt amikor megpróbáltad ezt az akciót (hiba üzenet, játék státusz üzenet, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Milyen böngészőt használsz?
Google Chrome v97
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• Kérjük, írd le a megjelenítési hibát! Ha van screenshot-od erről a bugról (ajánlott), használd a Imgur.com, hogy feltöltsd, majd másold be a linket.
Unknown email address when trying to recover the password for my account.
• Milyen böngészőt használsz?
Google Chrome v97
-
• Kérjük, másold az angolul megjelenített szöveget, ahelyett, hogy lefordítanád a Te nyelvedre! Ha van screenshot-od erről a bugról (ajánlott), használd a Imgur.com, hogy feltöltsd, majd másold be a linket.
Unknown email address when trying to recover the password for my account.
-
• Létezik ez a szöveg a fordítási rendszerben? Ha igen, több mint 24 órája lett lefordítva?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Milyen böngészőt használsz?
Google Chrome v97
-
• Kérjük magyarázd el a javaslatodat pontosan és tömören, hogy amennyire lehet, könnyen érthető legyen, mire is gondolsz!
Unknown email address when trying to recover the password for my account.
• Milyen böngészőt használsz?
Google Chrome v97
Bejelentés előzmények
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Hozzáadni valamit a jelentéshez
- Másik asztal ID / lépés ID
- az F5 megoldotta a problémát?
- Milyen gyakran jön elő a probléma? Minden alkalommal? Véletlenszerűen?
- Ha van screenshot-od erről a bugról (ajánlott), használd a Imgur.com, hogy feltöltsd, majd másold be a linket.
